Return, Exchange & Refund Policy
Thank you for shopping with Mahizhmati.
We take great care in producing and packaging our products to ensure they reach you in perfect condition. Because our products include food items and personal care products, our return and refund policy is designed with safety and hygiene in mind.
1. Returns
Due to the perishable and hygienic nature of our spices, pickles, and cosmetic products, we generally do not accept returns once an order has been delivered.
However, we will review return or replacement requests if:
​
-
The product is damaged during transit
-
You received an incorrect item
-
The product shows leakage or manufacturing defect
Requests must be raised within 48 hours of delivery.
Service – Our website, online store, and related services.
2. Return Request Process
To initiate a request, please email us at:
📧 winvanienterprises@gmail.com
Include the following details:
​
-
Order number
-
Description of the issue
-
Clear photos or video of the product and packaging
Our team will review the request and respond with further instructions if the claim is approved.
3. Refunds
Once your request is approved and verified:
​
-
Refunds will be processed within 5–7 business days
-
The amount will be credited to the original payment method
If the order was paid via Cash on Delivery (if applicable), refunds will be issued via bank transfer or store credit.
Shipping charges are non-refundable unless the error occurred on our side.
4. Exchanges / Replacements
Eligible items may be replaced if they meet the following conditions:
​
-
Reported within 48 hours of delivery
-
Proof of damage, defect, or incorrect item provided
-
Product unused and in original packaging (if applicable)
Replacement will be shipped at no additional cost once approved.
5. Non-Returnable Items
The following items are not eligible for return or exchange unless defective:
-
Opened or used cosmetic products
-
Opened food items (spices, pickles, powders)
-
Items damaged due to improper handling after delivery
-
Clearance or promotional products (if specified as final sale)
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos so we can arrange a replacement or refund as quickly as possible.
7. Processing Time
After approval, please allow:
​
-
5–7 business days for refund processing
-
3–7 business days for replacement delivery (location dependent)